Refunds and cancellations: deposits, changes of mind and warranty claims
What happens to your deposit if plans change, how cancellations work at each stage of a renovation, and how to claim on the 12-month warranty.
Last updated January 2026 · Casinny Repairs Pty Ltd, Albion QLD
Short version
Cancel before materials are ordered and you get the deposit back minus the admin we've already done. Cancel mid-job and you pay for work completed plus materials ordered. Warranty claims are free within 12 months when the fault is ours. Everything's in writing, every time.
On this page
All legal pages
Legal entity
Casinny Repairs Pty Ltd · ABN 62 147 903 551 · 40 Fox St, Albion QLD 4010
Licence & cover
QBCC licence 15203847 · $20m public liability · full workers comp
Response promise
Privacy and legal requests answered within 30 days, in plain English
Who to ask
Lena Kowalski handles all data and document requests, casinnyrepairs@gmail.com
The deposit
The 10% deposit does real work: it locks your dates in our calendar, pays for the body corporate admin and material orders that start immediately, and compensates us for the other jobs we turned down to take yours. It's not a casual reservation: but it's also not a trap.
Cancelling before work starts
Life happens: sales fall through, plans change, strata says no. If you cancel more than 14 days before the start date, we refund the deposit minus actual costs already incurred (approval applications, special-order materials that can't be returned). Cancel within 14 days and the same applies plus a scheduling fee capped at 3% of the contract value. Either way you get a written breakdown: never a vague 'sorry, it's gone'.
Cancelling mid-job
You can stop a job at any point in writing. You pay for work completed to that date (itemised against the milestone schedule in your quote) plus materials already ordered or installed. Anything over and above that comes back to you within 14 days of the final account. If we've over-collected against the milestone schedule, the refund arrives with the final invoice breakdown.
Warranty claims
If something we built fails inside 12 months, grout cracking, a point that stops working, a door that won't latch, that's on us, and the fix is free. Email photos to casinnyrepairs@gmail.com and we'll confirm a visit within a few days. Genuine warranty issues get priority slots; we'd rather fix it fast than argue about it.
Not covered: damage from other trades, leaks from areas we didn't touch, normal wear, or issues caused by alterations after we left. If it's borderline we'll tell you honestly which side it falls on.
How to request
Email casinnyrepairs@gmail.com or call +61 3 9017 4428 with your name, site address and what you're asking for. Cancellations and refunds are confirmed in writing within two business days, and money lands within 14 days of the final account. There's no 'cancellation department': you'll talk to Dan or Lena, same as always.
GDPR & your information
Although we operate in Australia, we apply GDPR-standard data rights to every client, request a copy of what we hold, ask us to correct it, or ask us to delete it entirely. Email us and we action it within 30 days.
- Access: a copy of every piece of data we hold about you
- Correction: fix anything we've got wrong
- Deletion: wipe your details once the job and warranty period end
- Portability: your data in a readable format if you want it elsewhere
response
promise
Data requests answered by Lena personally: casinnyrepairs@gmail.com
The rest of the paperwork
Something unclear in this document?
Legal pages are supposed to be read, not just linked to. If any of this doesn't make sense, ask: we'd rather explain it now than argue about it later. Reach us on +61 3 9017 4428 or casinnyrepairs@gmail.com, or use the contact page.