Terms of service: how we quote, build and guarantee
The agreement between you and Casinny Repairs when you book a renovation, quotes, payments, warranties, changes and what happens when things go sideways.
Last updated January 2026 · Casinny Repairs Pty Ltd, Albion QLD
Short version
Quotes are fixed in writing for 30 days. You pay a deposit to lock in dates, progress payments as milestones complete, and the balance at handover. We warranty our workmanship for 12 months. Changes get priced and approved in writing before we do them. These terms apply to every job we take through this site.
On this page
All legal pages
Legal entity
Casinny Repairs Pty Ltd · ABN 62 147 903 551 · 40 Fox St, Albion QLD 4010
Licence & cover
QBCC licence 15203847 · $20m public liability · full workers comp
Response promise
Privacy and legal requests answered within 30 days, in plain English
Who to ask
Lena Kowalski handles all data and document requests, casinnyrepairs@gmail.com
Quotes & scope
Every job starts with a written quote itemising labour, materials, allowances and timeline. Quotes are valid for 30 days from issue. Once you accept in writing (email counts) and pay the deposit, the scope is fixed, that's the price, and it's what you'll pay unless you change the scope or we find hidden damage (see below).
Payments
Standard schedule: 10% deposit locks your dates, then progress payments at defined milestones (strip-out complete, waterproofing certified, fit-off started, handover). You never pay ahead of completed work. We accept bank transfer and card; card payments incur the processor's fee, which we pass through at cost. Final invoice is due at handover: keys, docs and warranty pack come with it.
Changes & surprises
Two kinds exist: changes you ask for (extra room, different finish, moved outlet) and surprises we find (asbestos, rot, illegal wiring). Both get the same treatment: we stop if needed, price it, send it in writing, and wait for your written approval before continuing. No verbal 'just do it' on either side; that's how disputes start.
Warranty
Workmanship is warranted for 12 months from handover, if it fails because of how we built it, we fix it free. Product warranties (appliances, tapware, flooring) run with the manufacturer and we hand you all the paperwork at handover. Warranty doesn't cover damage from leaks in parts of the property we didn't touch, normal wear, or third-party alterations.
Site access & conduct
You agree to give us reasonable access during agreed hours, and we'll agree working hours that satisfy your building's by-laws. We keep the site safe, protect common areas, and clean shared corridors daily. If a pet, tenant or flatmate is on site, tell us, we'll plan around them.
Liability
We're insured for the work we do. Liability for pre-existing defects, undisclosed issues, or damage caused by other trades is excluded, we'll show you photos of the site condition at start so there's no argument about what was already broken. Our total liability is capped at the contract value except where law says otherwise.
GDPR & your information
Although we operate in Australia, we apply GDPR-standard data rights to every client, request a copy of what we hold, ask us to correct it, or ask us to delete it entirely. Email us and we action it within 30 days.
- Access: a copy of every piece of data we hold about you
- Correction: fix anything we've got wrong
- Deletion: wipe your details once the job and warranty period end
- Portability: your data in a readable format if you want it elsewhere
response
promise
Data requests answered by Lena personally: casinnyrepairs@gmail.com
The rest of the paperwork
Something unclear in this document?
Legal pages are supposed to be read, not just linked to. If any of this doesn't make sense, ask: we'd rather explain it now than argue about it later. Reach us on +61 3 9017 4428 or casinnyrepairs@gmail.com, or use the contact page.